Clinical Support Specialist (CSS), Administrative 

Position Summary: Our team provides professional, family-centered services to pediatric home health patients and their families in the state of Colorado. As a Clinical Support Specialist (CSS) at Care Options for Kids (COFK), this role provides day-to-day support for clerical/administrative tasks for the Nursing team. This position will perform necessary tasks to support a complete and accurate medical record that is readily available to staff, up to and including transcription services when needed. The CSS will also be responsible for coordination of services, including, but not limited to, contacting physician offices, requesting outstanding documentation, checking, and sending faxes, and other reception-like duties. At COFK, the Clinical Support Specialist is expected to be proficient and efficient with the use of an EMR system and multiple technological platforms to provide the highest quality care to the patients and families we serve. The CSS will be required to collaborate and work closely with the Nursing Team, Patient Access, Patient Financial Services, Health Information Management, Clinical Team, and the Parents/Guardians of patients served. 

Reports To: 

• Manager of Business Operations, Intermountain West 

Education/Licenses/Certifications: 

• Current CPR certification 

• Experience in healthcare, along with EMR work experience 

• Two years of healthcare experience preferred; one year required 

• Demonstrated computer proficiency including but not limited to spreadsheets and email 

Experience/Requirements: 

• Strong communication, customer service and emotional intelligence  

• Adaptable to continual change and improvement  

• Ability to gather objective information, define problems, understand facts relative to priorities, and determine viable solutions – critical thinking and problem-solving skills  

• Involves appropriate individuals at appropriate times, and escalates issues as needed  

• Acts with professionalism and dedicated work ethic  

• Attention to detail, accuracy, and effective organizational skills  

• Understands therapy notes, physician’s orders and components of a patient’s home healthcare medical record  

• Ability to work with spreadsheet filters, formulas, sorting, uniform data entry, and other related spreadsheet (Excel) skills.  

• Ability to perform administrative functions in a remote or office environment. 

• Must possess strong client management and documentation skills. 

 

Essential Job Functions Include, but are not Limited to: 

• Demonstrates a clear understanding of the Mission, Purpose, and Philosophy. 

• Adheres to ethical business practices by striving to perform in a manner that conforms to the highest standards of ethical behavior, integrity, and honesty.  

• Takes initiative and responsibility for decisions as an individual and as a company.  

• Exhibits commitment to personal and companywide goals.  

• Participates in the ongoing development of competencies, capabilities, technology, and resources needed to achieve high standards of efficiency and effectiveness.  

• Place the needs of the patient first at all times.  

• Encourages a positive environment and experience for co-workers and patients.  

• Treats employees, patients, and business partners with respect.  

• Fosters teamwork by trusting and supporting each other while encouraging collaboration at all levels of the organization.  

• Embraces diversity and demonstrates the ability to work together.  

• Promotes a safe and efficient working environment by adhering to agency policies and procedures.  

• Contact Physicians to obtain verbal orders for initial visits and ongoing care. 

• Contacting Physicians with significant changes in patient condition or medication clarification that may be needed for therapy and nursing staff. 

• Entering and managing orders in EMR systems. 

• Maintains confidentiality of all agencies and patient related information.  

• Protects patient rights as defined in the patient Bill of Rights.  

• Maintains proper attendance and punctuality to ensure that the department is operated in an efficient and cost-effective manner.  

• Communicates information effectively both verbally and in writing.  

• Attends and participates in staff meetings, required in-services, agency PI activities and other meetings as requested.  

• Utilizes material, equipment and time in a safe, beneficial, and cost-effective manner 

• Organizes workload to complete responsibilities in an appropriate and timely manner.  

• Performs other duties assigned by the supervisor.  

• Strives to help lead the industry through vision, technology, innovation, and customer service.  

• Strives to make a difference in the lives of our employees, patients, and community.  

• Care management and service delivery are developed with the goals of the patient’s healing and support in mind.  

• Approaches everything with passion and desire to meet the highest standards. 

Working Conditions: 

• Professional office setting with collaborative team culture. 

• Standard working hours (8am – 5pmMST). 

• Hybrid structure (In office and home) aligned with performance expectations. 

Physical Requirements: 

• Ability to regularly sit, stand, bend, kneel, walk, reach with hands and arms, talk and hear.  

• Ability to perform administrative functions in a remote or office environment.   

Machines, Tools, Equipment and Work Aids Used: 

• Typical office equipment including Microsoft Office Suite and EHR system. 

Wage Range:

• $20.00 to $23.00 per hour

This job description is not intended to be all-inclusive. The employee will also perform other reasonable related duties as assigned by the clinical team, operations team, or other management. 

Management reserves the right to change job responsibilities, duties, and hours as the need prevails. This document is for management communication only and it is not intended to imply a written or implied contract of employment. This position is an “at will” position and this document does not create an employment contract, implied or otherwise, to alter the “at will” relationship in any way. The employer and employee are free to sever the relationship at any time with or without cause.