View all jobs
Qualifications:
Other Responsibilities for All Staff:
What We Offer:
Location: Orlando, FL
If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.
Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
*Restrictions Apply
Client Services Manager
Orlando, FL · AdministrativeCare Options for Kids connects leading pediatric specialists with families to provide best-in-class pediatric nursing, therapy, and school-based services. We seamlessly integrate into children’s lives by bringing individualized care to children where they live, work, and play.
Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.
The Client Services Manager’s role is to establish Care Options for Kids as the provider of choice for clients, caregivers, and referral sources in your local market by providing excellent customer service, coordinating client services, and forging strong client and caregiver relationships.
Primary Responsibilities:
Our pediatric specialists are committed to providing high-quality pediatric services that help children and families live their best lives. We empower our community of clinicians to meet children where they are by providing the support and resources necessary to decrease administrative burdens. This focus allows our clinicians to obtain optimal work-life balance.
The Client Services Manager’s role is to establish Care Options for Kids as the provider of choice for clients, caregivers, and referral sources in your local market by providing excellent customer service, coordinating client services, and forging strong client and caregiver relationships.
Primary Responsibilities:
- Assist Client Service Associates with marketing plan put in place by Business Operations Director and help them reach their individual goals.
- Maintain high level of communication with office staff to stay aware of new and potential referral sources.
- Grow the assigned area in client census, service hours, revenue, and geographical territory.
- Assist Client Service Associates with recruiting plan put in place by Business Operations Director.
- Attend recruiting call/meeting associated with your Client Service Associates territory.
- Ensure Client Service processes all invoices and time sheets timely and correctly.
- Ensure any authorizations for service are current and adhered to.
- Maintain a high level of client satisfaction by making goodwill calls, ensuring adequate number of caregivers, etc.
- Maintain a high level of caregiver satisfaction by making goodwill calls, appropriately matching caregivers within their preferences, etc.
- Assist Business Operations Director in monitoring performance metrics, such as margins, overtime, etc.
- Participate in budgeting or annual planning activities as requested.
- Submit all requested reports, action plans, etc. timely to management as requested.
- Assist with administrative duties such as answering phones, filing, ordering supplies, etc. as needed.
- Investigate and resolve all client and caregiver complaints timely.
- Hire, develop and supervise high potential office employees.
- Conduct annual performance evaluations for all office staff.
- Develop successor planning.
- Monitor, manage and approve all office staff payroll and time off.
- Assist team members in filling callouts and last-minute service requests.
- Treat and communicate with clients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration. Document all pertinent interactions electronically.
Qualifications:
- Embody the Care Options For Kids promise of bringing love, light and laughter into the homes and communities we serve.
- At least one year of customer service experience. Healthcare experience preferred.
- High school diploma. Bachelor’s degree preferred.
- Intermediate competency with computers and other technology that are utilized to conduct job functions.
- Must possess strong interpersonal and leadership skills.
- Must be able to solve complex problems and function effectively in a stressful work environment.
- Ability to read, write and communicate in English.
Other Responsibilities for All Staff:
- Embody the Care Options For Kids promise of bringing love, light and laughter into the homes and communities we serve.
- Treat and communicate with clients, families, co-workers, referral sources and caregivers with courtesy, respect, and consideration.
- Maintain confidentiality of all client, caregiver, and business information.
- Comply with all applicable laws, regulations, policies, procedures, and guidelines.
- Conserve resources by using equipment and supplies as necessary to perform job duties.
- Report to work as assigned or scheduled timely. Follow procedures for notification of absence or time-off requests.
- Maintain professional/technical competency and proficiency of job responsibilities by attending and participating in meetings, conferences and education programs as requested.
- Perform all job responsibilities with a friendly, positive, and team-oriented attitude.
What We Offer:
- A supportive and collaborative work environment.
- Opportunities for professional growth and development.
- Comprehensive benefits package, including health, dental, and vision insurance.
- A chance to make a meaningful impact in the lives of children and families.
- Full-Time, $70,000.00 to $75,000.00/year
Location: Orlando, FL
If you are the best at what you do, and are ready to work with an innovative, positive and supportive organization, please contact us today.
Care Options For Kids is an equal opportunity employer. The Equal Employment Opportunity Policy of Care Options For Kids is to provide a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. Care Options For Kids hires and promotes individuals solely on the basis of their qualifications for the job to be filled. Care Options For Kids believes that associates should be provided with a working environment which enables each associate to be productive and to work to the best of his or her ability. We do not condone or tolerate an atmosphere of intimidation or harassment based on race, color, religion, national origin, gender, sexual orientation, age, marital status or disability. We expect and require the cooperation of all associates in maintaining a discrimination and harassment-free atmosphere.
*Restrictions Apply